PRO-ACTIVE Life Support

Ensuring your system runs optimally and has the most up-time is critically important to a security system user today.  Our Pro-Active Life Support provides our partners the experience that they require with their system.  A totally customized approach, we tailor support to meet your organizational needs.

 

PRO-ACTIVE Help desk

Our team of talented security specialists are available 24-7 to our LifeSupport customers.  Our specialists can assist with any of your support needs from system retraining to complex access control level development.  Our partners enjoy a all inclusive fee structure that ensures that their security budgets stay developed plans.

Our team of talented security specialists are available 24-7 to our LifeSupport customers.  Our specialists can assist with any of your support needs from system retraining to complex access control level development.  Our partners enjoy a all inclusive fee structure that ensures that their security budgets stay developed plans.

 

Pro-Active redundancy

Keep your sensitive data safe from loss due to failure or attack.  Our backup solutions ensure that your data is protected.  Video surveillance, access control, application data and more can be methodically backed up to ensure that your system can be re-established quickly with minimal downtime.

Keep your sensitive data safe from loss due to failure or attack.  Our backup solutions ensure that your data is protected.  Video surveillance, access control, application data and more can be methodically backed up to ensure that your system can be re-established quickly with minimal downtime.

 

pro-active ASSETs

As Internet of Things (IOT) continues at a rapid pace, keeping track of your network devices such as computers, servers, cameras, access control panels and more is vitally important.  We track our customers devices ensuring that key information such as IP addresses, MAC addresses, firmware and more is stored and available for review at any time.   

As Internet of Things (IOT) continues at a rapid pace, keeping track of your network devices such as computers, servers, cameras, access control panels and more is vitally important.  We track our customers devices ensuring that key information such as IP addresses, MAC addresses, firmware and more is stored and available for review at any time.   

PRO-ACTIVE UPDATES

Technology patches and updates are vital to a properly functioning system and also to reduce vulnerabilities.  Our team monitors releases of hardware firmware & software updates. Once vetted our team schedules and deploys patches and updates to your systems.  Leave the work to our team of specialists while you focus on your daily business.

Technology patches and updates are vital to a properly functioning system and also to reduce vulnerabilities.  Our team monitors releases of hardware firmware & software updates. Once vetted our team schedules and deploys patches and updates to your systems.  Leave the work to our team of specialists while you focus on your daily business.

 

PRO-ACTIVE performance

We monitor your devices and system for performance health 24-7.  Our goal is to pro-actively identify system degradation early so that we can make the appropriate changes prior to device failure.  Our monitoring allows us to identify device, system and services failure alerting our help desk to begin remediation procedures.   

We monitor your devices and system for performance health 24-7.  Our goal is to pro-actively identify system degradation early so that we can make the appropriate changes prior to device failure.  Our monitoring allows us to identify device, system and services failure alerting our help desk to begin remediation procedures.   

 

Pro-Active Lifecycle

Technology has a lifespan.  We help our partners keep track of their technology and when its time for a refresh.  Our lifecycle tracking solution allows us to work closely with our partners to ensure that they are budgeting accordingly.  Our Security-As-A-Service solutions are pre-built with scheduled technology refreshes included to ensure our partners always have the latest technology available.

Technology has a lifespan.  We help our partners keep track of their technology and when its time for a refresh.  Our lifecycle tracking solution allows us to work closely with our partners to ensure that they are budgeting accordingly.  Our Security-As-A-Service solutions are pre-built with scheduled technology refreshes included to ensure our partners always have the latest technology available.